Guarantee of Satisfaction

We are so sure that the products we offer will delight that we offer an unconditional satisfaction guarantee. If any item from Tjapukai is found to be unsatisfactory for any reason at all we will refund, credit, or replace, on return of the item to us. In the case of any items which may prove to be faulty, we will pay for return freight in full. It’s very rare, however If in the event you should receive any part of your order damaged then please retain the packaging and the item and please notify the Gallery Manager immediately via e-mail on GalleryManager@tjapukai.com.au or retail@tjapukai.com.au and then I will advise of what happens next.

Payment

We recommend payment by any major credit card which can be specified on the order form at time of ordering. We accept payment from Visa Card, Mastercard, American Express, Diners Card, Bankcard and JCB.  If you do not wish to send your information via our secure server, you can fax, post, or email your details to us. If you are purchasing from outside Australia, your credit card will be charged in Australian dollars. Some banks and credit card companies do not process an international transaction on the same day that the transaction takes place, so if the exchange rate changes in that time, the price in another currency may vary slightly. The currency converter on our site will give you an approximate price.  We also offer PAYPAL

Tjapukai’s Privacy Policy Statement.

1. Tjapukai’s collection of personal information.

Tjapukai may collect personal information from individuals in a number of ways including;

• application forms
• customer feedback forms or surveys
• reservations submitted by e-mail or facsimile
• by correspondence, telephone or facsimile
• information submitted through our internet ‘shopping’ site

The personal information collected by Tjapukai may include;

• names
• addresses
• telephone and facsimile numbers
• e-mail addresses
• Credit card types, numbers and expiry dates

2. Tjapukai’s storage of personal information.

• Tjapukai takes every reasonable precaution to ensure that all personal information is complete and accurate but any individuals personal information will be updated on request from that individual.
• Tjapukai takes care to ensure that all personal information collected is kept confidential and secure.
• Only authorized personnel at Tjapukai have access to stored personal information
• All authorized personnel at Tjapukai are aware of both their and Tjapukai’s responsibilities with regard to personal information.

3. Tjapukai’s use of personal information.

Tjapukai may use the personal information supplied as follows;

• Tjapukai collects personal information with the primary aim of using it to allow us to provide goods or services to our customers.
• Tjapukai may use personal information collected for the purpose of informing individuals of Tjapukai products or services on occasion, and may share that information with industry partners.
• Tjapukai will not sell or trade personal information collected to any other party for any purposes whatever.
• Individuals have the right to request that Tjapukai remove their personal information from any marketing activity.

4. Queries or concerns about personal information at Tjapukai

• Any queries or concerns about personal information collected at Tjapukai should be directed to the Tjapukai Privacy Officer.

The Privacy Officer
Tjapukai Aboriginal Cultural Park
PO box 816
Smithfield, Queensland, 4878
Phone; (617) 4042 9933
E-mail: privacyofficer@tjapukai.com.au